1. Who We Are
TrustLock Locksmith Dulwich (“we”, “our”, “us”) is a locksmith business based at 46 Grove Vale, London, SE22 8DY. We are the data controller for personal data collected via this website.
Contact: info@trustlocklocksmithdulwich.com / 07984 547185
2. Data We Collect
We collect personal data you provide directly when you:
- Contact us via our website contact form (name, phone, email, address, message)
- Call or email us directly
- Engage us to carry out work at your property
We also collect limited technical data via our website hosting and analytics (IP address, browser type, pages visited) using privacy-respecting tools.
3. How We Use Your Data
We use your personal data to:
- Respond to your enquiry
- Provide the locksmith services you have requested
- Issue invoices and process payments
- Comply with legal obligations
- Improve our service and website
We do not use your data for marketing purposes without your explicit consent, and we never sell your data to third parties.
4. Legal Basis for Processing
We process your data on the following legal bases under UK GDPR:
- Contract performance — to provide the services you've requested
- Legitimate interests — to respond to enquiries and improve our service
- Legal obligation — to comply with applicable laws
5. Data Retention
We retain customer data for a maximum of 6 years in line with standard UK business record-keeping requirements. Enquiry data from prospective customers who did not instruct us is deleted within 12 months.
6. Your Rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request erasure of your data (subject to legal obligations)
- Object to processing
- Data portability
- Lodge a complaint with the ICO (ico.org.uk)
To exercise any of these rights, contact us at info@trustlocklocksmithdulwich.com.
7. Cookies
Our website uses essential cookies required for the site to function. We use minimal analytics cookies to understand how visitors use our site; these do not track you personally. You can disable cookies in your browser settings.
8. Changes to This Policy
We may update this privacy policy from time to time. Material changes will be noted at the top of this page with an updated date.